The Polymath · Sources

Experience Is Governance

The Polymath

From RN Collins, selected work

The article, the sources and the image credits behind this post, each linked to the original.

The articleRead RN's full article in The Polymath polymath-rn-collins.beehiiv.com

Research cited

  1. 44 U.S.C. 3502 (definition of burden) law.cornell.edu
  2. 44 U.S.C. 3512 (Public protection) law.cornell.edu
  3. 5 CFR 1320.8 law.cornell.edu

Other sources

  1. FTC, In the Matter of Epic Games, Inc., Final Complaint and Order (Docket C-4790, FTC Matter No. 192-3203), ISSUED March 13, 2023 ftc.gov(linked from https://www.ftc.gov/legal-library/browse/cases-proceedings/epic-games-matter-timeline-item-2023-03-14)
  2. FTC press release, FTC Finalizes Order Requiring Fortnite Maker Epic Games to Pay $245 Million, March 14, 2023 ftc.gov
  3. FTC press release, FTC Sends Refund Payments to Consumers Impacted by Epic Games' Unlawful Billing Practices, December 9, 2024 ftc.gov
  4. FTC press release, FTC Sends $126 Million in Refunds to Fortnite Players, Reopens Claims Process, June 25, 2025 ftc.gov
  5. FTC Fortnite refunds page (current) ftc.gov
  6. Epic Games, Epic FTC Settlement and moving beyond long-standing industry practices, December 19, 2022 epicgames.com
  7. FTC staff report, Bringing Dark Patterns to Light (September 2022), used by the article as context only ftc.gov
  8. David Maister, The Psychology of Waiting Lines (1985), in The Service Encounter (ed. Czepiel, Solomon, Surprenant; Lexington Books) davidmaister.com
  9. NCHS Data Brief 102, Trends in Emergency Department Wait Times (National Hospital Ambulatory Medical Care Survey) cdc.gov
  10. Plain Writing Act of 2010, Public Law 111-274 govinfo.gov
  11. Section508.gov, Laws and Policies section508.gov
  12. Department of Justice, ADA Title II web rule: First Steps and the March 8, 2024 fact sheet — source 1 of 2 ada.gov
  13. Department of Justice, ADA Title II web rule: First Steps and the March 8, 2024 fact sheet — source 2 of 2 ada.gov
  14. U.S. Digital Service, Digital Services Playbook playbook.usds.gov
  15. U.S. Web Design System, About designsystem.digital.gov

Images, slide by slide

Slide 1
Illustrative photo: a retail self-service checkout touchscreen with a card reader and a basket beside it, in a drugstore in Łódź, Poland, 2024Photo: WrS.tm.pl, public domainPhoto record
Slide 2
Illustrative photo: a plain beige door under a small green exit sign beside a public stairwell with a metal handrail, at the Art Gallery of South Australia, 2025Photo: Wikimedia Commons, CC0Photo record
Slide 3
Illustrative photo: the counter hall of the Oregon DMV office in Ontario, Oregon, with a row of service windows behind clear screens, red waiting chairs at the left and no customers at the windows, 2024Photo: OregonDOT, CC BY 2.0Photo record
Slide 4a
The Federal Trade Commission Building in Washington, D.C., originally the Apex Building, seen from the rotunda corner on Pennsylvania Avenue, in a 2005 photograph by Carol M. HighsmithPhoto: Carol M. Highsmith, croppedPhoto record
Slide 4b
Epic Games' headquarters in Cary, North Carolina, a gray and glass office building under a blue sky, photographed on October 30, 2016 by Sergey GalyonkinPhoto: Sergey Galyonkin, CC BY-SA 2.0Photo record
Slide 5
Illustrative photo: a gray wall-mounted suggestion box with its form holder and a pen on a string in a corridor of a Taipei municipal arts building, 2019Photo: Solomon203, CC BY-SA 4.0, croppedPhoto record
Slide 6
Illustrative photo: four upholstered chairs in an empty doctor office waiting room with a framed painting on the wall, 2021Photo: Kurt Kaiser, CC0Photo record
Slide 7a
Illustrative photo: the empty emergency department waiting room at Aberdeen Royal Infirmary, Scotland, with rows of pale chairs and a wall displayPhoto: Tifa Zabat, CC BY-SA 4.0Photo record
Slide 7b
Illustrative photo: the drive-up entrance canopy of the emergency department at Holyoke Medical Center in Massachusetts, with a red EMERGENCY sign above the doors and an older brick hospital wing behind, 2018Photo: Simtropolitan, CC BY 3.0Photo record
Slide 8
Illustrative photo: a stainless-steel ticket machine panel at Langwied S-Bahn station in Munich with a line of Braille dots and arrows above the ticket slot and a euro banknote symbol above the payment slot, 2025Photo: Kritzolina, CC BY-SA 4.0Photo record
Slide 9a
Illustrative photo: a state commission meeting room with horseshoe tables, a raised dais and rows of chairs, at an Oregon Transportation Commission teleconference in April 2020, with two or three staff at the far tablesPhoto: OregonDOT, CC BY 2.0Photo record
Slide 9b
Illustrative photo: a Hanhart mechanical stopwatch with a white dial marked in tenths of a second and black, red and green buttons, photographed in 2012Photo: StefanPohl, public domainPhoto record
Slide 10a
Illustrative photo: an analog wall clock and a small loudspeaker on a yellow corridor wall above a framed calligraphy sign, in a Japanese school hallway, 2009Photo: ajari from Japan, CC BY 2.0Photo record
Slide 10b
Illustrative photo: a pink rubber eraser marked Pink Pearl on a plain white ground, photographed in 2011Photo: ZooFari, public domainPhoto record

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